Automotive Industry - Frequently Asked Questions

AUTOMOTIVE INDUSTRY RELATED FAQ’S

What does Onsite Dealer Solutions specialize in? 
A: Onsite Dealer Solutions specializes in car detailing and car reconditioning services for a car dealership.  We are an outsourced labor force solutions company who works nationwide, providing hired, trained, paid, and insured employees that work, OnSite, with your dealership team to get cars ready to sell.  

What service roles does Onsite Dealer Solutions provide labor for?  
A: We offer a wide variety of service roles including car washers, detailers, windshield/wheel/headlight repair, dent specialists, valets, porters, greeters, drive assistants, and detail department managers whose job it is to deliver fast speed to market, improved CSI scores and increased inventory turn times.   

What does "Make Ready" mean in the automotive industry?
A: Make Ready is when a used car is cleaned, detailed and/or fixed up before it is sold at a car dealership.  Normally these are cars that are taken in on trade or when a car is bought at auction.    

What does "Speed to Market" mean in the automotive industry? 
A: When a car is taken in on trade or bought at auction, the time it sits on the lot, before it is cleaned and detailed determines the speed to market.  The quicker a car is detailed and made ready for sale, the quicker the dealership can realize a profit.  

What is make ready "Labor Force Outsourcing"? 
A: When a car dealership hires an outside staff to help with cleaning cars, car detailing, and car reconditioning services.  Onsite Dealer Solutions provides hired, trained, and insured make ready and car detail staff to cover these job roles.  

What does "CSI" stand for in the automotive industry?
A: Customer Satisfaction Index.  The CSI score is a great indicator for customer experience, loyalty, increased retention rates, brand reputation and customer retention.  It shows how successful your dealership is or how it’s trending.   

What does "ADR" stand for in the automotive industry? 
A: Average Days in Recon.  The longer car inventory sits on the lot, not ready to sale, the bigger the chances of missed revenue.  While we see the ADR for most dealerships is 7-10 days on average, our team is focused on decreasing the ADR to an average of 2 days, yielding more revenue for our customers and quicker turn times.  Here is a recent case study showing this in more depth. 

What does "Recon" mean in the automotive industry?  
A: Recon means reconditioning.  These are services like car detailing, windshield repair, window tinting, ceramic coating, wheel, and headlight repair, and applying paint protection films to vehicles. 

What are some of the expenses and dealership headaches that ODS solves for? 
A: ODS helps save a multitude of expenses for a dealership.  Whether looking at the HR side of things or the fixed operations side, ODS takes the leg work out of the hiring process.  From wages, insurance and salaries to uniforms, chemicals, liability coverage and employee retirement benefits, ODS brings their own paid staff to work at your dealership, regardless of your size or location, so that costs like these are eliminated.  To see more of the savings we provide in depth, read here. 

What is "Ceramic Coating" protection for a vehicle? 
A: Ceramic Coating is a chemical polymer solution, typically applied by hand, that is added to the exterior of a vehicle that blends with the paint, protecting the vehicle from external paint damage for several years.  

What are some of the ways you can protect your cars paint?  
Wash
Buffing and Polishing
Wet Sanding
Ceramic Coating
Paint Protection Film

What does "SaaS" stand for? 
A: SaaS stands for “Software as a Solution”.  ODS offers a SaaS called, SERV software, which integrates with a car dealerships DMS system to track inventory, billing, PO’s, RO’s, and vendors seamlessly.  

Where does ODS operate in the United States?
A: ODS provides car detailing and car reconditioning services for the following states: Kansas, Missouri, Nebraska, Minnesota, Oklahoma, Texas, Arizona, and Nevada.