Today's customers expect convenience throughout every stage of vehicle ownership. Professional valet services help dealerships create a more seamless service experience by assisting with vehicle pickup, delivery, customer transportation, and overall dealership hospitality.
OnSite Dealer Solutions (ODS) provides trained Valet Services that help improve customer satisfaction, support service department operations, and create a more efficient dealership experience. Whether transporting customers, delivering vehicles, or assisting with service appointments, ODS valets become an extension of your dealership team.
Rather than placing additional responsibilities on service advisors or sales personnel, dealerships can rely on professional W2 valet staff to support customer interactions while helping maintain efficient daily operations.
Based in Mission, Kansas, within the Kansas City region, ODS supports dealership operations across 10 U.S. states with scalable workforce solutions built specifically for automotive dealerships.
👉 Learn how labor solutions and software improve dealership operations.
👉 Discover what makes ODS different from traditional staffing companies.
Customer Convenience Drives Loyalty
Exceptional dealerships understand that customer experience extends far beyond vehicle repairs. Valet services help remove common inconveniences by assisting customers with transportation, vehicle pickup and delivery, and efficient service appointments.
By reducing wait times and creating a smoother service process, dealerships can strengthen customer relationships while allowing advisors and technicians to remain focused on servicing vehicles.
ODS Valet Services help support:
• Customer vehicle pickup and delivery
• Improved customer convenience
• Higher customer satisfaction (CSI)
• Service appointment efficiency
• Reduced advisor interruptions
• A premium dealership experience
👉 Learn how ODS improves dealership efficiency and profitability.
👉 Explore how staffing challenges affect dealership operations.
Support That Goes Beyond Transportation
ODS Valets do far more than move vehicles. They help coordinate customer arrivals, communicate with service personnel, transport customers safely, and support dealership operations throughout the day.
Every ODS Valet is a trained W2 employee supported by structured operational processes, management oversight, and dealership-specific expectations. This allows dealerships to deliver a more consistent customer experience while maintaining operational accountability.
ODS valet support helps improve:
• Customer communication
• Service lane coordination
• Operational consistency
• Workflow efficiency
• Customer transportation
• Department collaboration
ODS also supports dealership operations through SERV™ Automotive Software, helping improve workflow visibility, work order management, inventory tracking, and operational accountability throughout the dealership.
👉 Learn how SERV™ improves dealership workflow visibility.
👉 Discover how SERV™ simplifies dealership onboarding and operations.
Frequently Asked Questions
What are dealership valet services?
Dealership valet services help customers by providing vehicle pickup and delivery, transportation assistance, and additional support that improves the overall dealership experience.
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How do valet services improve customer satisfaction?
Valet services reduce customer inconvenience, simplify service appointments, and create a more convenient ownership experience that contributes to higher customer satisfaction and loyalty.
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Can ODS provide full-time valet staff?
Yes. ODS provides scalable valet staffing solutions with trained W2 employees who become an extension of your dealership team.
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Do valet services support service departments?
Yes. Valets help coordinate customer transportation, vehicle movement, appointment logistics, and communication, allowing service advisors to remain focused on customer service and repair management.
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Are ODS valets W2 employees?
Yes. Every ODS Valet is a trained W2 employee supported by management oversight, structured processes, and dealership operational standards.
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Can ODS support multiple dealership locations?
Yes. ODS provides scalable valet staffing and operational support for dealership groups across multiple rooftops and markets.
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Can valet services improve dealership efficiency?
Yes. Professional valet services improve customer flow, reduce service lane interruptions, enhance communication, and support more efficient dealership operations.
Deliver a Better Customer Experience
Convenience has become an important part of the modern dealership experience. Professional valet services help improve customer satisfaction, service efficiency, operational consistency, and dealership hospitality while supporting long-term customer relationships.
ODS provides dealerships with trained W2 valet professionals, operational accountability, workflow support, and scalable workforce solutions designed specifically for automotive retail.
If your dealership is ready to deliver a higher level of customer convenience while improving daily operations, ODS is ready to help.
👉 Start with a complimentary labor analysis and discover opportunities to improve dealership performance.
