The customer experience begins long before a vehicle enters the service drive or a salesperson says hello. The first interaction a customer has with your dealership helps shape their overall impression, making professional greeter services an important part of daily dealership operations.
OnSite Dealer Solutions (ODS) provides trained dealership greeters who help welcome customers, direct traffic, answer basic questions, and support both sales and service departments. By creating a positive first impression, dealerships can improve customer satisfaction while allowing advisors and sales staff to remain focused on serving customers.
Whether assisting customers in the service lane, showroom, or dealership entrance, ODS greeters help create a more organized, professional, and efficient dealership experience from the moment customers arrive.
Operating from the Kansas City region near Mission, Kansas, ODS supports dealership operations across 10 states with scalable workforce solutions designed specifically for automotive dealerships.
👉 Learn how labor solutions and software improve dealership operations.
👉 Discover what sets OnSite Dealer Solutions apart.
Every Visit Starts with a Great First Impression
Customers expect a welcoming, organized, and professional experience every time they visit your dealership. Greeters help create that experience by ensuring customers are acknowledged quickly and directed to the appropriate department without unnecessary confusion or delays.
Professional greeter services can also improve dealership efficiency. Advisors spend less time managing traffic, sales teams experience fewer interruptions, and customers receive assistance sooner, helping create a smoother dealership experience from start to finish.
ODS greeter services help support:
• Better first impressions
• Improved customer satisfaction (CSI)
• Faster customer assistance
• Better service drive organization
• Reduced advisor interruptions
• A more professional dealership environment
👉 Learn what happens when service managers become staffing coordinators.
👉 Explore how operational bottlenecks impact dealership profitability.
More Than Someone Saying Hello
ODS greeters become an extension of your dealership team—not temporary labor. Every greeter is a trained W2 employee supported by management oversight, operational processes, and dealership-specific expectations.
Beyond welcoming customers, ODS greeters help improve communication between departments, support service lane operations, coordinate customer flow, and reinforce a professional dealership environment throughout the day.
ODS operational support helps improve:
• Service lane coordination
• Customer communication
• Department collaboration
• Operational accountability
• Workflow consistency
• Staffing stability
ODS also supports dealership operations through SERV™ Automotive Software, helping dealerships improve workflow visibility, work order tracking, vendor coordination, and operational accountability across the entire make-ready process.
👉 Learn how SERV™ and ODS work together to improve dealership operations.
Frequently Asked Questions
What does a dealership greeter do?
A dealership greeter welcomes customers, directs them to the appropriate department, answers basic questions, and helps create a positive first impression while improving dealership organization.
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Why are greeter services important?
Professional greeter services improve customer experience, support higher CSI scores, reduce confusion, and allow sales and service employees to focus on their primary responsibilities.
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Can ODS provide full-time dealership greeters?
Yes. ODS provides scalable greeter staffing solutions designed to support dealerships of all sizes with trained W2 employees.
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Do greeters help improve customer satisfaction?
Yes. Greeting customers promptly and directing them efficiently contributes to a better overall dealership experience and can positively influence customer satisfaction.
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Can ODS greeters support both sales and service departments?
Yes. ODS greeters can assist customers visiting sales, service, parts, or other dealership departments while helping improve operational flow throughout the facility.
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Are ODS greeters W2 employees?
Yes. Every ODS greeter is a trained W2 employee supported by operational oversight and dealership-focused management processes.
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Can ODS support multiple dealership locations?
Yes. ODS supports dealership groups across multiple rooftops and markets with scalable workforce solutions and operational support services.
Support Better Customer Experiences with ODS
Every customer interaction influences how your dealership is perceived. Professional greeter services help create better first impressions, improved operational flow, stronger customer satisfaction, and a more organized dealership environment.
ODS provides dealerships with trained workforce solutions, operational accountability, workflow consistency, and scalable staffing support designed specifically for automotive retail.
If your dealership is looking to improve customer experience while strengthening daily operations, ODS is ready to help.
👉 Start with a complimentary labor analysis and discover opportunities to improve dealership performance.
