A Season of Gratitude, Growth and Looking Ahead

As we close out 2025, I want to take a moment to reflect on the year behind us and what lies ahead. It's cliche, but there is not enough gratitude for the people who make OnSite run,  our Team Members.  Both in the field and operation support, the team "brings it" day after day, in high energy environments, provided by our resilient dealership clients and mutual benefiting partners. 

Automotive retailing saw gains all year, with shifts from Used to New car volumes, to the always forward marching fixed operations.  This past year was full of momentum, meaningful work, and opportunities to serve well, both inside dealership operations and far beyond them.

Giving back is not a side initiative at OnSite, it’s a core part of who we are and how we operate. Through our OnSite Cares initiatives, we believe meaningful impact comes from showing up, getting involved, and working alongside the organizations and people doing the hard work in our communities. If a cause matters to our customers and the communities they serve, it matters to us! That shared sense of purpose continues to guide where and how we invest our time, energy, and resources.

In 2025, we were proud to support a wide range of organizations making a tangible difference across the country. From sponsoring an inaugural Kansas City golf tournament benefiting Pete’s Garden, which helps provide packaged meals to families in need, to partnering with The Gatehouse in Texas that empowers women and families, our involvement went far beyond financial contributions. We were honored to stand side by side with all sorts of organizations, contributing time, effort, and presence to help advance their missions.

What makes OnSite Cares especially meaningful is the opportunity to engage with so many incredible causes through the diverse customer base we are fortunate to serve. Each partnership introduces us to new communities, new needs, and new ways to give back. These experiences continually reinforce our belief that true success is not measured by growth alone, but by the positive impact we help create together with our customers, partners, and the communities we are so proud to be part of.

OPERATIONS  

Operationally, 2025 was a year of evolution and growth. We entered the year with used-car departments moving at full speed, demanding rapid turn times for make ready and recon.  As the year progressed, new-car departments kept our teams equally busy, with a steady flow of inventory and sold deliveries closing out the year. 

One of the biggest shifts we saw this past year was how deeply involved we became with dealerships asking us to not only detail vehicles, but to, immediately afterward, professionally photograph them, which we do utilizing our AI photography capabilities. 

Those combinations dramatically improved our clients speed-to-market, simplified billing, and delivered greater consistency. Photography is no longer an add-on; it has become a staple of how we help dealerships perform and a huge asset for speeding up recon and marketing in one swoop.

We also saw a clear rise in demand for reconditioning services. In response, our teams expanded into more paintwork, dent repair, interior restoration, and wheel repair in 2025. While this all-in-one approach is not the right fit for every dealership, for those with the space and volume, having one trusted partner, one point of contact, and one billing program proved to be a premium solution. 

At the same time, maintaining fully staffed teams, particularly for photography and core services, was an area where we performed especially well, ensuring reliability for our clients even during peak demand.

Like any growing organization, 2025 has brought its share of challenges, particularly within entry-level roles where turnover is common across our industry. While this structure often benefits our dealership partners by removing the burden of staffing and workforce management, it does require ongoing focus and adaptability as we support a team of more than 750 employees nationwide.

What continues to set OnSite Dealer Solutions apart is our commitment to investing in our people. Through enhanced training, strong leadership, and clear career pathways, we remain focused on retaining and developing the experienced team members who uphold our service standards and oversee make-ready quality at dealerships across the country. It’s this culture of accountability, growth, and pride in workmanship that allows us to keep raising the bar for our employees and our partners alike.

 

To our teams, our clients, and our partners, THANK YOU! 2025 marked a year of meaningful growth for OnSite Dealer Solutions. Together we reached new milestones in vehicles serviced, locations supported, and overall performance. None of this progress happens by chance…it’s driven by our dedicated teams, some with over 15 years of experience, who deliver consistent quality, speed, and care in every detail bay, every day.

We are grateful to our clients and partners for their continued trust, and proud of the people behind the work who make these results possible. As we move forward, our focus remains the same: delivering value through strong partnerships, proven processes, and the people who bring our standards to life.

On behalf of everyone at ODS, thank you for an incredible 2025. We are grateful for the trust you place in us, proud of what we’ve accomplished together, and energized for what lies ahead in 2026. Wishing you and your teams a safe, successful, and prosperous new 2026.

President