Customer Service That Fits

Building Tailored Solutions for Every Dealership
No two dealerships operate the same and at OnSite Dealer Solutions (ODS), we believe your service provider shouldn’t either. Across the country, we work with everything from small independent used lots to high-volume franchise groups, and the one universal truth we’ve learned is this:  Every dealership has its own rhythm, expectations, and operational pressure points.

That’s why ODS has built a customer service model centered around customization, not templates. We take the time to understand how your store really runs, identifying your average turn times, your workflow expectations and processes, the current status of the industry, the standards your management team requires, the number of units you typically move each month, and the unique challenges that slow your process down.

The result is a fully customized solution designed to make your inventory look better, get on the lot faster, and stay accounted for with total transparency.

A Service Approach That Starts With Listening
Before ODS arrives on-site with teams, uniforms, equipment, and technology, we start with a conversation. Not a sales pitch, just genuine discovery.

We want to understand:

• How quickly your used cars move through make-ready and recon today:  Are you struggling with bottlenecks? Do cars sit in line waiting for detail or photography? Do weather delays, the market, volume spikes, or staffing shortages cause unpredictable delays?

• What your definition of “ready” actually means:  Some dealerships want deep-dive cosmetic restoration on every car. Others need a fast, clean, consistent lot-ready finish that photographs well. Many want a hybrid model depending on the vehicle’s age, mileage, or price point.

• Your real monthly volume, not just what’s “supposed” to happen:  If your store sells 75–100 units a month but takes in 130 vehicles including auctions and trades, your reconditioning workload is completely different. We build your staffing around real numbers, not optimistic ones.

This discovery process is where our customer service foundation is built. It allows us to craft a plan designed specifically for your store, not the store across town.

Putting the Right People in the Right Places
Once we understand your dealership’s workflow, ODS provides a trained, vetted, uniformed team who works on-site every day as part of your operation. These aren’t temporary workers or day laborers, they’re full-time ODS employees who go through:

• Background checks
• National training and skills certification
• Safety and chemical handling protocols
• Process training based on your dealership standards
• Site Manager and Area Director oversight