Fast, Easy Onboarding: SERV™ in Action
Posted Date: 3/24/25
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As the automotive retail industry continues to evolve, technology has become the driving force behind increased efficiency, streamlined operations, and better customer experiences. At OnSite Dealer Solutions (ODS), we pride ourselves on being at the forefront of this innovation—and one of the clearest examples is our proprietary software platform, SERV™.
To better understand how we bring new dealership clients into the ODS ecosystem and get them up and running with SERV™, we sat down with our IT Manager, Matt Isbell, who leads the charge in onboarding new customers and customizing their software experience.
CUSTOM SETUP, TAILORED TO EVERY DEALERSHIP
Once a dealership signs on with ODS, Matt receives a copy of the contract that outlines the specific services the client has chosen. From there, he builds a fully customized digital environment—complete with the client’s branding, location details, service packages, pricing menus, and departmental structure.
“Every store gets a unique setup based on what was agreed upon in the contract,” Matt explains. “We can even configure invoicing by department—new, pre-owned, service—so dealerships that manage finances separately can track everything easily and accurately.”
SEAMLESS INTEGRATION OR HANDS-OFF SIMPLICITY
One of the most powerful features of SERV™ is its flexibility. For dealerships that want a more hands-off approach, SERV™ still allows them to receive detailed records of completed work, helping them stay informed. But for most clients, the magic happens when their Dealer Management System (DMS) integrates directly with SERV™.
“When their DMS connects with SERV™, it automates the entire workflow,” says Matt. “As they create work orders in their system, our platform receives that data, routes the job to our team, and generates an invoice once it’s complete. It saves dealerships the hassle of juggling multiple vendors and disconnected systems.”
FAST TURNAROUND, MINIMAL DISRUPTION
In a world where new software setups can take days—or even weeks—ODS has made speed and simplicity of onboarding a priority.
“For non-integrated stores, I can have everything set up in as little as 15 minutes,” Matt notes. “Even for integrated clients, it usually just takes a few hours, depending on their workload. We’ve streamlined the process so it doesn’t require a big time investment from the dealership staff.”
After the dealership completes a few quick configuration steps, Matt finishes the setup on the ODS side, allowing work to begin flowing seamlessly between systems.
MORE THAN JUST SOFTWARE
What sets SERV™ apart isn’t just how easy it is to use—it’s how deeply it’s embedded in the day-to-day operations of both our clients and our own team.
“Our team uses SERV™ daily—not just for job management and invoicing, but also to track our team’s pay, document our completed work with imagery, all of which maintain high quality standards,” says Matt. “Compared to other platforms I’ve worked with in previous corporate environments —SERV™ is much simpler, cleaner, and ultimately more impactful.”
THE FEEDBACK SAYS IT ALL
“Our clients are often surprised at how fast and smooth the onboarding process is,” Matt shares. “We regularly hear things like, ‘Wow, that was easy. I didn’t expect it to be this simple.’ That’s exactly the experience we aim to deliver.”
As we look ahead to new trends in automotive retail technology, platforms like SERV™ are setting the standard for how software should support dealerships—efficiently, intuitively, and without disruption.
If you're a dealership looking to reduce administrative headaches and streamline your reconditioning workflow, SERV™ is built for you. If you’d like to explore our software program or see how ODS can improve your dealerships speed to market utilizing our make ready detail and recon programs, contact us at 913-912-7384 or send us a message here.
RELATED TOPICS
To better understand how we bring new dealership clients into the ODS ecosystem and get them up and running with SERV™, we sat down with our IT Manager, Matt Isbell, who leads the charge in onboarding new customers and customizing their software experience.
CUSTOM SETUP, TAILORED TO EVERY DEALERSHIP
Once a dealership signs on with ODS, Matt receives a copy of the contract that outlines the specific services the client has chosen. From there, he builds a fully customized digital environment—complete with the client’s branding, location details, service packages, pricing menus, and departmental structure.
“Every store gets a unique setup based on what was agreed upon in the contract,” Matt explains. “We can even configure invoicing by department—new, pre-owned, service—so dealerships that manage finances separately can track everything easily and accurately.”
SEAMLESS INTEGRATION OR HANDS-OFF SIMPLICITY
One of the most powerful features of SERV™ is its flexibility. For dealerships that want a more hands-off approach, SERV™ still allows them to receive detailed records of completed work, helping them stay informed. But for most clients, the magic happens when their Dealer Management System (DMS) integrates directly with SERV™.
“When their DMS connects with SERV™, it automates the entire workflow,” says Matt. “As they create work orders in their system, our platform receives that data, routes the job to our team, and generates an invoice once it’s complete. It saves dealerships the hassle of juggling multiple vendors and disconnected systems.”
FAST TURNAROUND, MINIMAL DISRUPTION
In a world where new software setups can take days—or even weeks—ODS has made speed and simplicity of onboarding a priority.
“For non-integrated stores, I can have everything set up in as little as 15 minutes,” Matt notes. “Even for integrated clients, it usually just takes a few hours, depending on their workload. We’ve streamlined the process so it doesn’t require a big time investment from the dealership staff.”
After the dealership completes a few quick configuration steps, Matt finishes the setup on the ODS side, allowing work to begin flowing seamlessly between systems.
MORE THAN JUST SOFTWARE
What sets SERV™ apart isn’t just how easy it is to use—it’s how deeply it’s embedded in the day-to-day operations of both our clients and our own team.
“Our team uses SERV™ daily—not just for job management and invoicing, but also to track our team’s pay, document our completed work with imagery, all of which maintain high quality standards,” says Matt. “Compared to other platforms I’ve worked with in previous corporate environments —SERV™ is much simpler, cleaner, and ultimately more impactful.”
THE FEEDBACK SAYS IT ALL
“Our clients are often surprised at how fast and smooth the onboarding process is,” Matt shares. “We regularly hear things like, ‘Wow, that was easy. I didn’t expect it to be this simple.’ That’s exactly the experience we aim to deliver.”
As we look ahead to new trends in automotive retail technology, platforms like SERV™ are setting the standard for how software should support dealerships—efficiently, intuitively, and without disruption.
If you're a dealership looking to reduce administrative headaches and streamline your reconditioning workflow, SERV™ is built for you. If you’d like to explore our software program or see how ODS can improve your dealerships speed to market utilizing our make ready detail and recon programs, contact us at 913-912-7384 or send us a message here.
RELATED TOPICS