Introducing Corwin Automotive: A Century of Excellence
Posted Date: 4/09/24
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Founded over a century ago, Corwin Automotive is a prominent family-owned business that has established itself as a leader in the automotive industry. With 17 dealership locations spanning across several states including North Dakota, Nebraska, Nevada, Missouri, Idaho, Colorado, Montana, and Washington, Corwin Automotive boasts a diverse portfolio of brands, catering to a wide range of customer preferences. Their lineup includes renowned names such as Ford, Chevrolet, GMC, Buick, Cadillac, Chrysler, Dodge, Jeep, Ram, Fiat, and Honda.
For over two years, Corwin Automotive has partnered with OnSite Dealer Solutions (ODS) to optimize their operational efficiency, particularly in the management of make-ready and reconditioning departments across seven of their dealerships. This collaboration has not only streamlined processes but also elevated the quality of service provided to customers. ODS would like to share our recent interview with Trent Hauschild, Corporate Director of Fixed Operations at Corwin Automotive. Thank you, Trent, for speaking with us.
Would you mind describing your job title and how long you've been associated with Corwin Automotive?
My name is Trent Hauschild, and I am the Corporate Director of Fixed Operations. I've been in the automotive industry for 24 years and have been with Corwin Automotive for five years now.
What do all your job duties entail?
I'm responsible for traveling and overseeing all operations, parts, and service across Corwin Automotive's 17 store locations. My job is to make sure that our dealerships and our service teams are running at maximum efficiency with an emphasis on quality service and improving Customer Satisfaction Index (CSI) scores for the customers we service daily.
When were you first introduced to OnSite Dealer Solutions?
I was formally introduced to OnSite Dealer Solutions in 2022 as we hired them to help take care of our make ready detail departments at a few of our stores, but I initially met the owner of ODS, Heath Mayor, back in 2013 while working with Baxter Automotive.
What are some of the main services you’ve enlisted help from ODS on at your dealerships?
We've utilized ODS for make-ready, detailing, reconditioning, delivery of new and used vehicles, inventory photography and some of our stores have also benefited from their window tinting recon services. Additionally, we've integrated part of SERV Automotive Software, a comprehensive ODS and DMS integrated inventory reporting tool that ODS customers receive by working with them.
What has your overall experience been like working with ODS?
Working with ODS has been fantastic! They are incredibly easy to work with, responsive to any questions or concerns we have, and maintain a high level of professionalism in all areas we are involved with them. The quality of their work is exceptional, and they have been a great partner for us.
Where do you think ODS has most benefited your dealerships?
ODS has significantly improved our time-to-lot metrics. Previously, our average days to recon (ADR) ran around 7-10 days, but with ODS, we've reduced it to 3-5 days while maintaining a much higher standard of quality. To us, this is invaluable and improves our bottom line, creates happy customers and gets our inventory ready for sale.
How has outsourcing your make-ready and reconditioning departments to ODS helped with your dealerships?
Outsourcing these tasks to ODS has relieved us of the burden of hiring and training personnel for these specialized tasks. This allows our in-house service team and service manager to focus on what they do best, while ODS handles the rest efficiently. To us, decreasing our labor costs and minimizing the headaches that come with finding the right people to fill roles that ODS already has specialized staff for saves us time, money and wasted movement.
Can you quantify or explain the benefits you’ve seen with your dealerships that implement ODS Services versus your stores that don’t use ODS?
Implementing ODS services has positively impacted various aspects of our dealership operations, including service efficiency, scheduling, training, hiring, retention, average day to recon, and the overall quality of work is remarkable. It has undoubtedly contributed to our bottom line and created a trusted partner for our automotive group.
What would you say to other dealerships that are considering working with ODS?
I would highly recommend partnering with ODS. Their quality of work is impeccable, they are easy to collaborate with, know what they are doing, and they have been instrumental in enhancing our operational efficiency and customer satisfaction. It's been a great experience for us, and I'm confident it would be the same for others.
CONCLUSION
We extend our best wishes to Trent and the entire Corwin Automotive team for continued success in the years to come. Thank you, Trent, for taking the time to answer some of our questions. For dealerships looking to optimize their operations and enhance customer experience, OnSite Dealer Solutions stands ready to provide tailored solutions and exceptional service.
If you're interested in exploring how ODS can benefit your dealership or would like to take advantage of a complimentary labor analysis, feel free to contact us at 913-912-7384 or send us a direct message. Follow the links below to learn more about OnSite Dealer Solutions.