S.H.I.N.E. - Service Excellence at OnSite Dealer Solutions
Posted Date: 8/26/25
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At OnSite Dealer Solutions (ODS), we believe detailing and make ready services should do more than just clean a vehicle, they should elevate it. That’s why we follow the SHINE mantra to guide our teams and deliver excellence in every detail:
S – SHOW CARE
Every vehicle entrusted to ODS is treated like our own. From pre owned cars to fresh arrivals, attention to detail matters whether it’s dust free consoles and streak free windows to spotless engine bays and polished exteriors. Our Pre Owned Detailing service includes a full interior and exterior regimen overseen by Site Managers and Area Directors to ensure consistency and quality. All work is tracked via our SERV™ system for accountability and transparency.
H – HEAR THE CUSTOMER
We don’t just listen, we integrate. ODS acts as an extension of your team, implementing labor solutions that align with dealership workflows and customer expectations. Our Free Labor Analysis helps pinpoint needs and scale our support accordingly.
I – INSPECT THOROUGHLY
Quality control is integral. Before any vehicle leaves the bay or work is billed, our technicians, trained through ODS’s robust internal training curriculum, double check and inspect our work for scratches, swirls, watermarks, or defects. Where and when necessary, we will conduct buffing, polishing, or wet sanding to restore a finish.
N – NEVER CUT CORNERS
At ODS, our work is comprehensive, never corner-cutting. Our services span from New and Used Inventory Lot Ready detailing (like spray wax, engine bay clean, and quick spot checks within 24 hours) to ceramic coating, paint protection film, and wheel restoration. Each process is backed by the efficiency of our SERV™ Automotive Software, integrated with dealership DMS, to manage workflows, work orders, billing, and inventory tracking seamlessly.
E – EXCEED EXPECTATIONS
We continually raise the bar. Whether it’s a service wash with premium touches like tire shine and chamois drying, or sold vehicle delivery that arrives showroom perfect, ODS empowers dealerships to deliver wow factor experiences without the headaches of hiring their own labor. With over 750 trained W-2 team members and 250,000 vehicles serviced monthly across 165+ dealerships and 12 states, we bring consistency, reliability, and speed to market so inventory spends less time in recon and more time appealing to customers.
Why SHINE with ODS Makes a Difference
Final Thoughts
By living the SHINE mantra every day, ODS not only refreshes vehicles, it redefines dealership support. We invest in care, communication, quality, consistency, and excellence. The result? Vehicles that don’t just move, they SHINE, and are delivered faster, more affordably, and with unwavering quality.
We invite you to learn more about ODS and our extended line of services below:
S – SHOW CARE
Every vehicle entrusted to ODS is treated like our own. From pre owned cars to fresh arrivals, attention to detail matters whether it’s dust free consoles and streak free windows to spotless engine bays and polished exteriors. Our Pre Owned Detailing service includes a full interior and exterior regimen overseen by Site Managers and Area Directors to ensure consistency and quality. All work is tracked via our SERV™ system for accountability and transparency.
H – HEAR THE CUSTOMER
We don’t just listen, we integrate. ODS acts as an extension of your team, implementing labor solutions that align with dealership workflows and customer expectations. Our Free Labor Analysis helps pinpoint needs and scale our support accordingly.
I – INSPECT THOROUGHLY
Quality control is integral. Before any vehicle leaves the bay or work is billed, our technicians, trained through ODS’s robust internal training curriculum, double check and inspect our work for scratches, swirls, watermarks, or defects. Where and when necessary, we will conduct buffing, polishing, or wet sanding to restore a finish.
N – NEVER CUT CORNERS
At ODS, our work is comprehensive, never corner-cutting. Our services span from New and Used Inventory Lot Ready detailing (like spray wax, engine bay clean, and quick spot checks within 24 hours) to ceramic coating, paint protection film, and wheel restoration. Each process is backed by the efficiency of our SERV™ Automotive Software, integrated with dealership DMS, to manage workflows, work orders, billing, and inventory tracking seamlessly.
E – EXCEED EXPECTATIONS
We continually raise the bar. Whether it’s a service wash with premium touches like tire shine and chamois drying, or sold vehicle delivery that arrives showroom perfect, ODS empowers dealerships to deliver wow factor experiences without the headaches of hiring their own labor. With over 750 trained W-2 team members and 250,000 vehicles serviced monthly across 165+ dealerships and 12 states, we bring consistency, reliability, and speed to market so inventory spends less time in recon and more time appealing to customers.
Why SHINE with ODS Makes a Difference
- Speed to Market: We reduce inventory turnaround, from typical 5–10 days down to an average ADR (Average Day in Recon) of just 1 day, helping dealerships recoup investments faster and more predictably.
- Cost Savings & Operational Efficiency: ODS provides certified, insured labor on your site. No hiring, payroll, uniforms, liability, or turnover headaches. The result? Lower fixed costs and streamlined operations.
- Technological Advantage: SERV™ Automotive Software integrates with your DMS to offer real time visibility into inventory, vendor communications, work order statuses, invoices, and more, bridging departments and simplifying accountability.
- Comprehensive Service Suite: From window tinting and paintless dent repair to ceramic coating, PPF, AI inventory photography, and greeter or valet staffing, ODS is your one-stop detailing and make-ready solution.
Final Thoughts
By living the SHINE mantra every day, ODS not only refreshes vehicles, it redefines dealership support. We invest in care, communication, quality, consistency, and excellence. The result? Vehicles that don’t just move, they SHINE, and are delivered faster, more affordably, and with unwavering quality.
We invite you to learn more about ODS and our extended line of services below: